Shipments and returns

Your Shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

If you receive any faulty goods or would like to return Vapeflix products then please contact us via email, website or phone. You have 5 days from the date of arrival to contact us and return any goods to our office. We will replace any faulty goods or any order that is wrong. Please send it back to us via Royal Mail First Class and you will be reimbursed for the postage fee.